INSIGHTS
What actually limits performance inside organizations
What we find, what we have learned to look for, and what the evidence says. Short pieces, written to be useful rather than comprehensive.
Featured
The Intention vs Experience Gap: where performance quietly gets lost
African organizations are doing many of the right things – and still losing performance every quarter. Naming the gap is the first step to closing it.
Latest
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Present but not performing: Reading presenteeism as an operational signal
The people are at their desks; the performance is not. Presenteeism is one of the costliest signals an organization can receive – if it is read as a signal at all.
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Coordination friction: When strong teams produce weak handoffs
The most puzzling performance problem: every team performs, and the work between them still grinds. The friction lives in the handoffs – and it can be located, measured, and reduced.
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Decision latency: The performance cost nobody budgets
Decisions in capable organizations slow down for reasons that have little to do with capability. Reading the delay as a signal is the first step to removing it.
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The Intention vs Experience Gap: Where performance quietly gets lost
African organizations are doing many of the right things – and still losing performance every quarter. Naming the gap is the first step to closing it.
The next step is a conversation
Tell us where your organization stands – we respond personally.